REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your Xtreme Fun on Wheels reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. Xtreme Fun on Wheels will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
TRAVEL / FUEL SURCHARGE: A Travel surcharge will be applied for locations in excess of 25 miles from the 30253 zip code. Unfortunately with the rising cost of fuel today, we have been forced to institute this Surcharge. We thank you for your understanding and are keeping our fingers crossed for lower fuel prices. See our Service Area page for more information.
BAD WEATHER: The Xtreme Fun on Wheels trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling. (Laser Tag parties are best suited for clear weather. Parties can be moved indoors to a large area or rescheduled in the event heavy rain or other foul weather is impending.)
All Laser Tag Party participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. Waiver can be downloaded here.
SUPERVISED CHILDREN: Xtreme Fun on Wheels does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
ALCOHOL/DRUGS: You may serve alcohol at a Xtreme Fun on Wheels event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Xtreme Fun on Wheels equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY: Xtreme Fun on Wheels or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Xtreme Fun on Wheels reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Xtreme Fun on Wheels or their employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK: Xtreme Fun on Wheels does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES: While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Xtreme Fun on Wheels’ Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
“E-VITE” INVITATIONS: When your party is confirmed, we will e-mail you asking to choose your e-vite style and give us party specifics (guest of honor’s name, age, RSVP number, etc.) We will customize your e-vite and e-mail it to you as an image and a printable PDF (Adobe) document. You may choose to print it yourself for guests or simply e-mail the image to your guests.
TIPS: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
OUR TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS: Xtreme Fun on Wheels will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please send an Email to firstname.lastname@example.org indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email Xtreme Fun on Wheels with their game requests.
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