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FREQUENTLY ASKED QUESTIONS


QUESTION: How do I do this? How do I look into booking a party?
ANSWER: Use our Book Now page to check your date and time and we’ll respond letting you know if it is available. Just confirm and that’s it!

QUESTION: How do I know the game truck can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot!

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: Should I be concerned about Laser Tag safety?
ANSWER: Laser Tag is fun and safe!  No paint ball pain or mess! There is no actual “Laser,” just a beam of infrared light.  It’s the same technology that TV remotes use. We will give safety instructions to guests prior to game play, and do a quick scan of the game play area to reduce hazards. Due to the nature of the game (running, hiding, etc.) all guests must sign a “hold harmless” waiver prior to participating in any Laser Tag game. We want all your guests to be safe…and have FUN!

QUESTION: What about bad weather?
ANSWER: We come rain, shine, temps below freezing or over 100 degrees — our game trucks are climate controlled! As long as it is safe for us to drive, your video game party will go on.  In the event of heavy rain or other inclement weather, your laser tag party can be moved to an indoor space, if possible, or rescheduled for another day.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game truck!

QUESTION: What if too many people show up to the video game party? Is there an extra charge?
ANSWER: Our Game Truck is designed to allow 20 to play inside.  Weather permitting, up to 8 more can play on the outside consoles.  We can rotate players through for large events!  Although there is no extra charge for birthday party guests, we recommend 28 as a maximum, remembering that 20 can play inside at once if weather does not cooperate.

QUESTION: What if too many people show up to the laser tag party? Is there an extra charge?
ANSWER: Certainly not! Bring them on! We provide laser taggers for 16 guests, but if need be can rotate guests through games to be sure everybody gets plenty of play time.  (Laser Tag birthday parties are recommended for groups of 16 or less.)

QUESTION: Do I request certain games?
ANSWER: We always bring our full game library to every event and your Game Coach will listen to and make suggestions to make your event successful. We do request that if you want “M” rated games you let us know your approval in the appropriate section when booking.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking, you must pay on line or arrange to drop your payment with us. Otherwise, your date and time is still open for booking by others. Please call to discuss if your organization or situation is an exception and we can talk about options.

QUESTION: What time will you be arriving?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of time.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

QUESTION: How can my organization raise funds through Xtreme Fun On Wheels?
ANSWER: If a school, church or non-profit hands out our flyer and a party is booked as a result, the organization receives $20 cash back for fundraising. We will print the half-page, full color flyers and drop them off; all you have do is distribute them! No cost, no risk, no selling cookie dough! You can even do an e-mail blast! We can also raise funds by being part of a “kids zone” at a large event and either charging tickets to play in the Mobile Game Theatre or accepting a wristband or tickets for timed play. Depending on the arrangement, either a percentage goes back to the organization or 100% goes back, if the Mobile Game Theater has been hired in advance.

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